Frequently Asked Questions
We manufacture digital knife cutting machines, foam board cutting machines, genuine leather cutting machines, digital fabric cutting machines, digital cardboard cutting machines, rubber cutting machines, composite cutting machines, PVC foam board cutting machines, flatbed digital cutting machines, and more.
Yes. We provide flexible customization options including:
Table Sizes – we provide small or large working tables to match your application requirements
Machine Appearance – choose a machine color and design for your brand
Logo – your business logo can be added to the CNC cutting machine
CNC Specifications – we can configure the machine such as controller systems, spindle power, and more.
Yes. Our cutting machine comes with different accessories such as cutting tools, dust collectors, torches, nozzles, tool holders, chisels, blades, focus lenses, water chillers, and more.
Yes. We provide free training for installation, operation, and maintenance of your CNC machines. Our training and support includes user manual, documentation, staff training, telephone support, remote connection service, on-site service, and troubleshooting.
Our engineers will assemble CO2 laser machines for 15 days. CNC router and welding machines will take 30 days to produce. Complicated machines such as CNC press brakes and metal cutters will take 30 to 60 days to assemble.
Yes. The machine itself comes with a lifetime warranty service. However, consumables are not covered in the warranty. Just provide us you’re the machine serial number when you need warranty policy assistance.
You can pay us through T/T, e-Checking, Credit Card, PayPal, and Western Union.
Maintenance will depend on the machine type. Each machine comes with manual that contains maintenance instructions. All you need is to follow them.
Yes. Our engineers and technical team is always available to assist you if problems occur in the machines.
Yes. We can ship to almost any country. We export CNC machines to over 100 countries around the world.
